Exchange Policy – Asia Collections

At Asia Collections, we strive to provide the best shopping experience for our customers. If you receive a defective, damaged, or incorrect item, you may request an exchange within 2 to 3 working days of receiving your order.

No Refund Policy

We do not offer refunds. Products are eligible for exchange only according to the conditions outlined below.

Exchange Conditions

• Exchange requests must be submitted within 2–3 working days of delivery.

• The item must be unused, unwashed, and in its original condition.

• All original tags, labels, and packaging must be intact.

• Exchanges are only accepted for damaged, defective, or incorrectly delivered items.

• Clear photos of the product issue must be provided for verification.

Non-Exchangeable Items

• Products that have been used, washed, altered, or damaged after delivery.

• Items without original tags or packaging.

• Sale, discounted, or promotional items (unless received damaged or defective).

• Slight variations in color due to photography or screen settings.

Exchange Process

1. Contact our customer support within 2–3 working days of receiving your order.

2. Share your order number and clear photos of the issue.

3. After approval, our team will provide exchange instructions.

4. Once the returned item is received and inspected, a replacement item will be dispatched.

Asia Collections reserves the right to refuse exchange requests that do not comply with this policy.